Shipping and Delivery Policy

1. Shipping Locations

1.1. We ship orders from Germany to both domestic (Germany) and international destinations.

1.2. Shipping availability, costs, and delivery times are displayed at checkout.

1.3. Customers are responsible for providing accurate shipping information. The Seller is not liable for delays or lost packages due to incorrect or incomplete addresses.


2. Shipping Methods and Costs

2.1. Shipping costs depend on the destination, package weight, and chosen shipping method.

2.2. Estimated delivery times are provided at checkout and may vary depending on the carrier and country.

2.3. Standard shipping methods include:

• Domestic: DHL, Hermes, or similar courier
• International: DHL, DHL Express, FedEx, or similar

2.4. Expedited shipping options may be available at an additional cost.


3. Order Processing

3.1. Orders are processed after full payment has been received.

3.2. Processing time may take 1–3 business days before shipping.

3.3. Tracking information will be provided via email once the order has been dispatched.


4. Delivery Times

4.1. Estimated delivery times (from dispatch):

• Germany: 2–5 business days
• European Union: 5–10 business days
• Other international destinations: 7–21 business days (may vary)

• 4.2. Delivery times are estimates and cannot be guaranteed. Delays may occur due to customs clearance, carrier issues, or force majeure events.

5. International Shipping & Customs

5.1. For international orders, Customers are responsible for any customs duties, import taxes, or other fees charged by their country.

5.2. The Seller is not responsible for delays, refusal, or additional charges caused by customs authorities.

5.3. If a package is returned to the Seller due to unpaid customs duties or incorrect address, the Seller may deduct shipping costs from any refund.


6. Lost or Damaged Packages

6.1. The Seller is not responsible for packages lost or damaged after dispatch, except when caused by negligence on the Seller’s part.

6.2. Customers must report damaged or lost packages to the Seller within 7 days of delivery to be eligible for replacement or refund.

6.3. The Seller will assist with carrier claims and may issue a replacement or refund at its discretion.


7. Contact Information

For any questions about payments, refunds, or returns, please contact:

Julia Dubenkov

📩 E-mail: info@together-human.com
📞 Phone: +49 1761 033 02 72
🌐 Website: together-human.com

📍 Correspondence address Im Kirchenfelde 5, 31157, Sarstedt, Germany


© 2025 TOGETHER HUMAN
All rights reserved.

Last updated: 08.12.2025.